FAQs
Who are we?
We are an Australian based tobacco retailer that ship cigarettes, tobacco and tobacco accessories Australia wide for the lowest prices.
We stock various international renowned brands such as Davidoff, Marlboro, Double Happiness, Lambert and Butler, Dunhill, Manchester and etc which you can order from the comfort of your house with your products arriving 1-2 days after ordering.
What shipping options are available and how does it work?
Once your order is received we ship all products using the Auspost Express post service FREE of charge regardless of how big or small the order is. There is no minimum order. Parcel is shipped in discreet packaging that is packed in a manner to ensure it arrives in good condition and undamaged
How long does postage take?
NSW 1-2 Business days, VIC 1-3 Business days, QLD 1-3 Business days, TAS 3-5 Business days, NT 3-5 Business days, SA 2-4 Business days and WA 2-4. These are average times for delivery for our already existing customers. Orders may also be delayed by a day or two due to ongoing covid restrictions, however since we ship express. They usually arrive without delay. Please allow 1 business day for your order to be sent out.
What makes you better than the competitors?
Just a quick google search will show you many reasons why are the best place to shop for all your tobacco and cigarettes products. We offer the best prices, FREE EXPRESS POSTAGE Australia-Wide and no minimum quantity. Our support team which can be contacted via the contact page, Are extremely responsive and inquires that you may have are often replied to usually within 1-3 hours. We also stock high quality products, so although our prices are low. We do not cut corners with quality of the product.
What brands do you stock?
We stock internationally renowned brands such as Davidoff, Marlboro, Double Happiness, Lambert and Butler, Dunhill, Manchester, Esse and etc. So you can rest assured when shopping with us, you will receive nothing but high quality products. We also work vigilantly to constantly increase our range of products that we can offer to you.
Why don't you offer card payment or paypal?
Unfortunately tobacco is extremely difficult to secure card payment options as it classified as a adult industry/high risk business. Therefore it has very high fees for both us and the customer. Also companies such as Paypal do not offer such services for tobacco or cigarette businesses not even tobacco accessories. Therefore limiting us to Direct Bank Deposits and crypto.
Do i get a tracking number?
Of course you do! We provide tracking on all our orders.
Do you refund or exchange?
We do not offer a refund service due to the nature of the business and we do not offer exchange on our products only RYO. If there is something wrong with the RYO product within 3 days of receiving it we will ask you to send the product back and we will send out a replacement.